Please contact us at ayuda@cemcui.com and we wil help you out as soon as possible!

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Cemcui Blog

CEMCUI

Welcome to the CEMCUI Help Center, a comprehensive resource designed to assist our valued customers and enrich their experience with our products. Our help center is not just a support hub, but a gateway to extensive knowledge, providing solutions, insights, and stories related to our products and services.

Frequently Asked Questions (FAQs): Navigate through our well-organized FAQs to find quick answers to common queries about our products and services.

Shipping Policies: Explore detailed information on our shipping procedures, timelines, and policies to ensure a smooth delivery experience.

Product Care: Discover step-by-step guides on cleaning and curing your products to maintain their quality and longevity.

Artisan Stories: Delve into the rich narratives of our artisans. Learn about their journey, craftsmanship, and the tradition and heritage embedded in each creation.

And More: From return policies to the history of our unique items, the help center is a reservoir of information aimed at addressing your needs and curiosities.

At the CEMCUI Help Center, we strive to provide an accessible and user-friendly environment where customers can resolve their concerns and enhance their understanding of our spectacular Mexican crafts. Whether you are looking for practical information or wish to connect more deeply with the stories behind our products, the CEMCUI Help Center is here to assist and enlighten you.

Explore, learn, and find the support you need as you immerse yourself in the world of CEMCUI's vibrant and culturally rich offerings.







CEMCUI Help Center: Your Hub for Assistance & Insight

Hello, we ship worlwide, for the USA / CANADA and Mexico shipping costs are already included in the price, for other countries, it will be calculated at the end of your purchase, so don´t worry about that... 

The shiping times depends on the item you would like to purchase, it can take from 4 business days (for most of our products) to 3 weeks, if you are buying a pre-sale item, it can take a little bit longer...

Please ask us which item you are buying and we´ll tell you asap.

What is your shipping policy?

We appreciate your interest in our products and your inquiry about a discount code. We understand the importance of finding the best deals and maximizing savings, and we're here to assist you.

We very frecuently offer discount codes as part of our promotional campaigns and special offers. To stay updated on our latest discounts and promotions, we recommend subscribing to our newsletter or following us on social media platforms. This way, you'll be among the first to know about any upcoming sales, exclusive offers, or discount codes that we release.

In the meantime, we'd like to assure you that our prices are carefully curated to provide the best value for the high-quality products we offer. 

The ongoing promotions are in the "Bundles and offers!" section on our website where you can find the best deals available at CEMCUI. 

Thank you again for your interest in CEMCUI. We value your business and look forward to serving you with top-quality products and excellent customer service.

Best regards,
CEMCUI Customer Support Team

Where can I get a discount?

Hello, 

Elevate your Mexican cooking game with our step-by-step guide to properly curing a molcajete. Discover the authentic method for perfect texture and flavor in your salsas, guacamoles, and more. Become a molcajete master today!
"Curing" a molcajete is the process of preparing it for use by removing any debris, improving its texture, and creating a non-stick surface. Here's a step-by-step guide to curing a molcajete:
Clean the molcajete: First, remove any loose debris or dust from the molcajete. Then, scrub it with a stiff brush and warm water. Avoid using soap, as it can leave a residue that affects the flavor of your food.
Grind rice: Next, add a handful of uncooked white rice to the molcajete. Use the pestle to grind the rice into a fine powder. This helps to remove any remaining debris and smooth out the texture of the molcajete.
Rinse the molcajete: Rinse the molcajete thoroughly with warm water, and use the brush to remove any remaining rice powder.
Grind garlic and salt: Add several cloves of garlic and a tablespoon of salt to the molcajete. Grind them together with the pestle to create a paste. This helps to season the molcajete and create a non-stick surface.
Rinse the molcajete again: Rinse the molcajete thoroughly with warm water, and use the brush to remove any remaining garlic and salt paste.
Repeat the process: If your molcajete is particularly rough or porous, you may need to repeat steps 2-5 several times until the texture is smooth and the surface is non-stick.
Dry the molcajete: Once the molcajete is clean and seasoned, dry it thoroughly with a towel. You can also leave it out in the sun for a few hours to ensure that it is completely dry.
That's it! Your molcajete is now ready to use. Keep in mind that the seasoning process may take some time, and you may need to repeat it periodically to maintain the non-stick surface.

How to Cure your Molcajete?

Yes we do have special prices on big orders, please contact an agent or give us a call / whatsapp / sms at: +528135623609

Thanks for your interest in CEMCUI

Do you have wholesales discount?

We understand that receiving a broken or damaged item can be frustrating, and we apologize for any inconvenience caused. At CEMCUI, we strive to provide our customers with the best possible shopping experience, including reliable and secure delivery of our products. However, if you happen to receive a broken or damaged piece, we are here to assist you.
Our dedicated customer service team is ready to address any concerns you may have regarding damaged items. Simply reach out to us within 10 days of receiving your package, and kindly provide us with your order number and detailed information about the damaged item. You can contact us via this chat, whatsapp or send us an email to ayuda@cemcui.com , and we will promptly guide you through the process.

Rest assured that we take such incidents seriously, and we will work diligently to find a satisfactory solution for you. Depending on the circumstances, we may request additional information or photographs to assess the damage and initiate the appropriate action.
In most cases, we offer two options for resolving the issue. Firstly, we can arrange for a replacement of the damaged item to be sent to you at no additional cost. Alternatively, if the item is no longer available or if you prefer a different solution, we can issue a refund for the damaged product. Our aim is to ensure your satisfaction and make the process as smooth and hassle-free as possible.

Please note that our team will guide you through the specific steps based on your unique situation. We highly appreciate your cooperation and patience throughout the process. We value your trust in our services and are committed to resolving any concerns you may have regarding damaged items.

Thank you for choosing CEMCUI. We apologize for any inconvenience caused by the damaged item, and we are here to assist you promptly. Your satisfaction is our top priority, and we look forward to resolving the issue to your complete satisfaction.

Best regards, 
CEMCUI Customer Service Team

What happens if my piece arrives broken?

At CEMCUI, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item(s), we offer a hassle-free return policy to ensure your peace of mind. Please read the following guidelines to understand our return process:
Eligibility:

Items must be returned within 10 days of the delivery date.
The item must be unused, undamaged (unless it arrived broken), and in its original packaging.
Personalized or custom-made items may not be eligible for return unless there is a manufacturing defect or error.
2. Return Process:
To initiate a return, please contact our customer service team via ayuda@cemcui.com or this chat with your order number and the reason for the return.
Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, which is necessary for processing your return.
Please securely package the item(s) you wish to return, including all original accessories, manuals, and any promotional items that were included.
Clearly write the RMA number on the package to ensure smooth processing.
Ship the package back to the provided return address using a traceable and insured shipping method. Please note that the return shipping costs are the customer's responsibility unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
3. Refunds and Exchanges:
Once we receive and inspect the returned item(s), we will notify you of the status of your return.
If the return is approved, we will process a refund to your original payment method within 10 days.
In the case of an exchange request, we will do our best to accommodate your needs, subject to product availability. If the requested item is not available, we will issue a refund instead.
Please note that any shipping or handling charges are non-refundable unless the return is due to a mistake on our part.
4. Exceptions:
Certain items, such as perishable goods, intimate apparel, or digital downloads, may not be eligible for return. Please check the product description or contact our customer service team for further clarification.

We value your satisfaction and aim to make the return process as seamless as possible. If you have any questions or require further assistance, please don't hesitate to reach out to our customer service team. Thank you for choosing CEMCUI.


Best regards, CEMCUI Customer Service Team

What´s your return policy?

Thank you for choosing CEMCUI! We noticed you're checking in on your order. At this time, your unique pieces are still in the preparation phase and haven’t been shipped yet. We understand the excitement and anticipation that comes with every order, and we are working diligently to get your items to you as soon as possible.

Remember, our products are crafted with meticulous care and attention by skilled artisans, which can sometimes require a bit more time. We want to ensure that every product that leaves our hands is of the highest quality and meets our standards of craftsmanship.

We appreciate your patience and understanding. We'll notify you with the tracking details as soon as your order is packed and ready to be shipped. In the meantime, if you have any questions or concerns about your order or expected timelines, please feel free to reach out to our Customer Service team. We are here to assist you!

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